FlexiQ helps you to visualise and control queues, allowing menu, agent control and overflow to be controlled via a graphical interface that provides full integration with other back-end systems. Rules and action sequences for incoming calls can be created in minutes and are clearly illustrated using flow charts. Chose you next action, drag onto the screen and you've programmed the next part of your queue.

Functionality:

• Number/Date/Time to Speech function
• Actions:
• Loop
• Follow me
• Message
• Record message
• Generate email
• Voicemail
• Receive DTMF signals
• Remote enquiry
• Interactive Voice Response (IVR)
• Text-to-speech (TTS)
• Time and date-dependent actions
• Numerous System Variables